Data Protection Declaration

Welcome to the BEUMER Support app, an offer of BEUMER Group. The BEUMER Support app allows you to get in touch with our experts via video call in order to answer questions and solve problems quickly, effectively and personally with the help of the live image transmission. Personal data is processed when you use this app. The protection of your personal data as well as fair and transparent data processing are important to us. In the following, we would like to provide you with the information that you require to review and exercise your right to data protection.

1. Who is responsible for the data processing?

Responsible for the data processing in this app is:

BEUMER Group GmbH & Co. KG
 Oelder Straße 40
 59269 Beckum
 E-Mail: beumer@beumer.com  

2. How can you contact the Data Protection Officer?

You can contact our Data Protection Officer at:

BEUMER Group GmbH & Co. KG
 Oelder Straße 40
 59269 Beckum
 Data Protection Officer
 
 E-Mail: dataprotection@beumer.com

3. What data will be processed by us for and what purposes?

We process personal data when this app is installed and used. In the following, we have listed exactly what personal data is processed:

3.1. Data collected during the download

When downloading the app, certain necessary information is transmitted to the selected app store (e.g. Google Play or Apple App Store). In particular, the user name, the e-mail address, the customer number of your account, the time and date of download, payment information as well as the individual device identification can be processed. The processing of the data is carried out solely by the respective app store and lies outside our sphere of influence.

3.2. Data that is required for the provision and use of the app

When you use the app, we automatically collect certain information required for the use and security of the app (legitimate purpose according to Art. 6 (1 f) GDPR). This includes: the time of access, IP address, browser (Android, iOS).

3.3. Camera and audio settings

In order to be able to use video call function effectively, the app requires access to the camera and audio functions. During installation of the app, we will ask you for your permission (Art. 6 (1 a) GDPR). You can choose which camera and audio capabilities of your device are set by default in the future. Depending on your device, you can use between the front and rear cameras. You also have the option of completely disabling the video and audio function. In this case, you can only use the app to a limited extent.
 If you wish to get in touch with one of our experts, this takes place in two ways: either you tell the expert the service number displayed and the corresponding password which is also displayed or you send this information via the "Share information" button. After the expert has entered this data, the video call is automatically started in accordance with your selected settings. You can change your settings at any time.

3.4. Data processing during service

When establishing a connection, the video call is automatically activated. Using the camera enables you to show our experts the technical problem via live broadcast. If you do not want to be visible/identifiable on the video, please activate your back camera. Please make sure that you also ensure the privacy of third parties and avoid filming other people.

3.5. Recording individual film sequences/sending images

Our expert has the ability to record individual sequences of the video call and to save these recordings on BEUMER Group servers. You will be informed of a recording in advance and the recording is only made after your approval. During the recording, a red signal and a time specification appear on the top of your display, enabling you to view the duration of the recording. We process the sequences in order to be able to offer you a solution or to improve our processes and services over the long term with the help of the video material. We process personal data only if you are intentionally identifiable on the recordings (Art. 6 (1 a) GDPR). In these cases, you can withdraw your consent at any time using the specified contact details. If the recording is limited to the technical problem, we cannot identify you personally from the recording. The data processing is then carried out in order to fulfil our service contract with your company (Art. 6 (1 b) GDPR) and in our justified interest in the optimisation of our services (Art. 6 (1 f) GDPR).
 You also have the option of taking a photograph with your camera and making this available to our experts via the app in order to analyse the problem. These pictures can be saved at BEUMER Group. As such, please ensure that you do not photograph any people.

4. Use of cookies in the app

In addition to the above-mentioned data, cookies are stored on your device when you use our BEUMER Support app. Cookies are small text files that are stored in the memory of your mobile device and are linked to the mobile app that you use. This enables the party utilising the cookie (here: BEUMER Group) to obtain certain information. Cookies cannot be used to execute programs or deliver viruses to your mobile device. They serve to make the mobile app more user-friendly and effective.
 This website uses the following types of cookies, whose scope and function are explained in the following:

a) Transient cookies are deleted automatically when you close our mobile app. In particular, these include the session cookies. These save a session ID, which enables various requests to be allocated to your mobile app. This enables your mobile device to be recognized by our mobile app again. Session cookies are deleted when you log out or close the app.

b) Persistent cookies are automatically deleted after a specified duration which can vary in length depending on the cookie. You can configure the settings of your mobile operating system and the app according to your wishes and, for example, refuse to accept third-party cookies or reject all cookies. We would like to point out that you may not be able to use all of the functions of our mobile app.

5. Will your data be transmitted to a third party?

In order for BEUMER Group to process your data in accordance with the previously described purposes, it may also be necessary for other recipients to view and process your data.

5.1. Recipients within BEUMER Group

In special cases, it may be necessary to distribute your data throughout the Group. However, data is only processed within BEUMER Group if we have legal permission to do so. This is the case, for example, if other companies within BEUMER Group work on our behalf when processing an order or if a legitimate interest as per Art. 6 (1 f) GDPR exists.

5.2. External service providers (order processors)

Your data will be sent to service partners provided that these service providers work on our behalf and support BEUMER Group in the provision of its services. If, for example, you use this app, we will task a service provider with the maintenance and hosting.
 Processing of your personal data by authorised service providers only takes place within the context of the order processing as per Art. 28 GDPR.

5.3. Other service providers, partners and third parties

BEUMER Group can cooperate with other partners when this is necessary to fulfil our service offer or if we are legally obliged to disclose data.
 We place value in processing your data within the EU. However, we may employ service providers from outside the EU. In these cases, we ensure that an adequate level of data protection is established prior to the transfer of your personal data. This means that standard EU contracts or an adequacy decision such as the EU privacy shield are utilised to achieve a level of data protection that is comparable with the standards within the EU.

6. How long is your data stored?

We delete the personal data of the data subject as soon as the purpose of the storage no longer exists, and statutory retention periods no longer prevent deletion.

7. What are your rights and how can you assert them?

You have the following rights toward us with regard to personal data pertaining to you:

7.1. General rights

You have a right to access, correction, deletion, limitation of processing, objection to the processing and data transfer. To the extent that processing is based on your consent, you have the right to revoke this consent with effect for the future.

7.2. Rights regarding data processing in accordance with legitimate interest

In accordance with Art. 21 (1) GDPR, you have the right to object to the processing of data relating to you, that is processed pursuant to Art. 6 (1 e) GDPR (data processing in the public interest) or Art. 6 (1 f) GDPR (data processing to exercise a legitimate interest), at any time for reasons related to your specific situation. This also applies for profiling based on this regulation. If you exercise your right to object, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is used for the establishment, exercise or defence of legal claims.

7.3. Direct advertising rights

If we process your personal data for direct marketing purposes, you have the right, in accordance with Art. 21 (2) GDPR, to object at any time to the processing of your personal data for such marketing, including profiling, to the extent that this is related to such direct marketing.
 If you object to the processing for purposes of direct marketing, we will no longer process your personal data for these purposes.

7.4. Right to lodge a complaint with a supervisory authority

You also have the right to lodge a complaint with a responsible data protection supervisory authority concerning our processing of your personal data.

8. Miscellaneous

This data protection declaration will be revised as a consequence of the on-going development of the Internet or our offer. We will announce changes on this page in due time. This page should be reviewed on a regular basis to remain informed about the current state of our data protection policy.